Speaker Notes
- Focus on infrastructure and standardization
- Shared EHR is non-negotiable for scale
- Click reveal for response time standards
- Emphasize that clarity prevents burnout
Share a brief example: "One practice I know set a 2-hour standard for urgencies. The NPs stopped hesitating to reach out, and the physician stopped getting panicked after-hours calls."
Anticipated Questions
Q: What secure messaging platforms do you recommend? EASY
A: Your EHR's secure messaging (if available) is ideal as it integrates with the record. Standalone options include TigerText, Imprivata, or HIPAA-compliant Slack alternatives. The key is that it's encrypted, auditable, and used consistently.
Q: How do you handle after-hours escalations? MEDIUM
A: Define "urgent" clearly. True emergencies (suicidal ideation, psychosis) should go to emergency services, not the collaborating physician. Clarify in your agreement what warrants after-hours contact vs. next-business-day follow-up.